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FAQs

 

About the products and shopping

 

1, Are the braided wigs heavy?
The braided units are relatively heavy. You can see the weight on each unit description. It is very different from how heavy it is when you get your hair braided.


2, What hair are your wigs made of?
The wig base is made with virgin human hair lace wig to give it a very natural look with the lace base to provide the illusion of hair coming out of the scalp. The braid strands are hand made with 100% synthetic premium Kanekalon fibre.


1, How long will I get my order?
Due to the braided wig is handmade, the orders will run on a 1-2 weeks processing/production time depending on the wig you’ve chosen . If it’s ready to ship , it will dispatch the next day .Once your order is ready, you will receive an email notification that it is ready to post.
Once shipped, please allow 2-4 business days to receive your order.


2, Do you have the expedited service?
Sorry, we are not able to offer expedited shipping service.


3, What express do you use and what are your shipping rates?
We use DHL/Fedex/UPS on all orders. The shipping fee ranges from $30-$46 and depends on the shipping address and packages weight.


4, Do you ship internationally?
Yes, we post worldwide.


5, Will you provide a tracking number after shipping?
Yes, once your order is shipped , you will receive an email notification with tracking number. You can track the shipping status before the package arrive.

4, Can l custom the different color?
Yes,you can choose different color from the order options. If you need color customization, please contact our customer service for more details.

5, Can the braided wigs be packed up into a high ponytail?
It depends on which products do you purchase. If you choose full lace wig unit or the unit already made in high ponytail style, you can achieve that look easily.

6 How long does the hair last?
Our braided wigs can last well for two years and more if taken care of properly.

7, What does bleached knots and pre-plucking mean?
The bleached knots will create the illusion of hair growing out of the scalp, and the pre-plucked hairline can make the hairline look more realistic. Both of them will let the unit more realistic and natural.

8, What kinds of payment do you support?
We accept all major credit cards and PayPal for secure payments and transactions.

9, Do you support currency payments other than the US dollar?
Yes, you can click to switch currency on the top right corner of the home page.


ABOUT THE WIGS 

Are The Wigs Glue-less ?

Yes, however you would have to tighten the wig straps if you do not want to glue it on.

How Long is 18 inches?

18 inches is just below the armpit.

Do the wigs come with combs?

Some do and some don't, however in the comment section at checkout you can add "add combs" and it can be added for you for free

Are any of your wigs ready to ship?

 Yes , please check our ready to ship section in our side bar menu (mobile device) or in the top headers if your using a laptop.

What's my order status ?

Please check track my order in our side bar menu. If their appears to be nothing your order is still processing and we are still making your wig. Your order status will show once we ship the item on the day. If you would like to know how much longer it would take for you to receive your wig please check our shipping policy or contact us in our DM's on Instagram/ Live Chat 

How do i put in an order ? 

On our website, click the collection you would like to view. Check the wig you would like to purchase and click BUY NOW. You may also have options to pick what cap size or length you want before clicking BUY NOW.

How long does it take to make my wig ? 

 Wigs take 1-2 weeks or even 1 or two days to make depending on the wig chosen , However some wigs such as ready to ship wigs, take 1-5 working days to get to you straight after your purchase!

What colors are the wig laces ?

Some laces are transparent and some are medium brown. Please let us know in the checkout comment box section what you prefer.

Do you have customer service where i can talk to a live person ?

Yes we do, please click the chat where it says " Questions? We can Help. Chat with us now" below

Do the wigs come with baby hairs?

Yes they do